These Terms set out the basis on which True Nikkah arranges and conducts online nikah ceremonies for Muslim couples across the United Kingdom, including nikah ceremonies led by verified Imams for couples in England, Wales, Scotland and Northern Ireland, the appointment of a wali where the bride does not have one available, the provision of practising Muslim witnesses, and the issuing of a nikah certificate recording the marriage contract that has been concluded.
True Nikkah supports Muslim couples throughout the UK who wish to marry in accordance with Islamic law. Our UK service is used by couples separated by distance, couples with a partner living overseas, couples who do not have a local mosque able or willing to assist, reverts to Islam with no Muslim family able to take part, and brides for whom a wali is not available. Every ceremony we conduct sits within a defined framework of religious governance, safeguarding responsibility, ethical conduct and information governance, designed to support the valid, careful and accountable delivery of remote Islamic marriage across the UK.
Religious oversight of the UK service rests with our Director, Dr Mahmoud Abdelrahman. Ceremonies are delivered within our structured religious governance framework, underpinned by robust information governance controls, clearly defined safeguarding duties, and the principle that religious judgement is exercised independently of commercial considerations. We operate identity verification, age verification and consent verification procedures across all UK bookings in order to protect the integrity of the marriages we conduct and of the certificates we issue.
Our UK services are designed to meet recognised regulatory, professional and data protection obligations, including the UK General Data Protection Regulation, the Data Protection Act 2018, the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, together with the confidentiality standards properly expected of any UK organisation handling information that reveals religious belief. We also apply governance standards consistent with recognised UK expectations for the handling of special category personal data.
True Nikkah is committed to transparency, fairness and the responsible handling of personal, identity and religious information across every part of our UK service.
Effective Date: 1 March 2023 | Last Reviewed: August 2026 | Next Scheduled Review: August 2027
Welcome to True Nikkah. These Terms of Service (“Terms”) govern your access to and use of the True Nikkah UK website, the services we provide, and the nikah ceremonies we arrange and conduct for couples in the United Kingdom.
By using this website or purchasing any service from True Nikkah, you confirm that you have read these Terms, that you understand them, and that you agree to be bound by them. If you do not agree to any part of these Terms, you should not proceed with a booking and should discontinue use of our services.
True Nikkah provides remote nikah ceremonies and associated Islamic marriage services to couples across the UK. Our UK services include, but are not limited to:
Our UK services operate within defined religious governance, information governance and ethical frameworks, which are set out in full in our Code of Practice.
These Terms should be read together with our Code of Practice, Privacy Policy, Cookie Policy and Disclaimer. Each of those documents forms part of the framework governing how our UK services are delivered.
True Nikkah provides a religious marriage ceremony under Islamic law. We are not a register office, a registrar, a government body or a legal service, and we do not provide civil marriage registration anywhere in the United Kingdom.
A nikah arranged through True Nikkah is a religious marriage. It is not registered with any authority in England, Wales, Scotland or Northern Ireland, it does not create a legally recognised marriage under the law of any part of the UK, and it does not by itself confer any legal right, status or entitlement. Your nikah certificate is a religious record of the contract concluded between you. It is not a legal document and carries no legal effect in the UK.
Where legal recognition of your marriage is required, that is arranged separately through the civil route applicable where you live. In England and Wales this ordinarily means a ceremony at a register office or at a place of worship registered for the solemnisation of marriages. In Scotland and Northern Ireland separate statutory arrangements apply. Requirements, notice periods and eligibility rules differ across the UK, change from time to time, and fall entirely outside the control of True Nikkah.
True Nikkah does not provide:
Decisions on whether to recognise or accept a nikah certificate for any purpose rest entirely with the body concerned. Such decisions are taken at that body’s discretion, under its own policies and applicable law. True Nikkah has no influence over those decisions and accepts no responsibility for them.
If you are unsure whether a religious ceremony alone meets your needs, we would encourage you to take independent legal advice in the UK before making a booking.
Further details are available in our Disclaimer.
True Nikkah arranges and conducts nikah ceremonies over live video for couples across the UK. Each ceremony is led by a qualified Imam trained in classical Islamic jurisprudence and verified in accordance with our Code of Practice, under the religious oversight of our Director, Dr Mahmoud Abdelrahman.
Every UK ceremony proceeds on the basis of:
Each ceremony includes confirmation of the identity, age and eligibility of both parties, confirmation of the mahr agreed between them, the offer and acceptance (ijab and qabul) made in the presence of two witnesses, verification by the Imam that every condition of a valid nikah has been met, and the issue of a nikah certificate.
All ceremonies are conducted in accordance with recognised standards of Islamic jurisprudence and within the religious governance framework described in our Code of Practice. Religious judgement is exercised independently, and any decision relating to the validity of a marriage is taken solely on the basis of whether the conditions of a valid nikah have been satisfied.
A nikah certificate confirms that, on the basis of the information submitted and the verification carried out during the ceremony, a marriage contract was concluded in accordance with the conditions of a valid nikah. Certification is provided for religious purposes only and does not amount to legal registration of a marriage anywhere in the UK.
Further information about what is included can be found on our Home page and on our How It Works page.
Where the bride does not have a wali available, True Nikkah can appoint one for the ceremony in accordance with Islamic guidance. This is an additional service, charged separately, and the current fee is set out on our Fees page.
Where a couple’s circumstances raise a question as to whether a wali may properly be appointed, or as to which scholarly position applies to their situation, the matter is referred to our Director for review before the booking is accepted. Where we are not able to assist, we will tell you before any payment is taken.
Any wali appointed through True Nikkah is known to us, verified before taking part in any ceremony, briefed on the significance of the role, and bound by confidentiality obligations.
Where you do not have your own witnesses, True Nikkah can provide two practising Muslim witnesses for your ceremony. This is an additional service, charged separately, and the current fee is set out on our Fees page.
Witnesses provided by True Nikkah are known to us, verified before taking part in any ceremony, briefed on their obligations, and bound by confidentiality obligations. The witnesses present are named on your nikah certificate.
Where you provide your own witnesses, you are responsible for ensuring that they are available at the agreed time and are able to hear the offer and acceptance clearly.
Every ceremony delivered by True Nikkah in the UK is conducted by a qualified Imam operating under the religious oversight of our Director.
Imams providing services through True Nikkah are required to hold formal training in classical Islamic jurisprudence, to demonstrate practical experience of conducting nikah ceremonies, and to provide references from recognised scholars, institutions or established communities. All Imams are expected to maintain appropriate standing and continuing competence, and each is subject to verification before conducting any ceremony on our behalf. You can meet our Imams on our Our Team page.
Decisions relating to the validity of a marriage are made through a structured review model designed to support the safe, consistent and religiously accountable conduct of nikah ceremonies across the UK. Those decisions are taken independently, so that religious judgement is never influenced by commercial or administrative considerations.
True Nikkah operates within a structured organisational religious governance framework intended to support the valid and ethical delivery of Islamic marriage services in the UK. Our services operate in accordance with recognised religious and organisational governance standards, supported by our internal Code of Practice.
We maintain internal quality oversight and monitoring arrangements designed to support continuing quality assurance and governance monitoring, including the periodic review of ceremonies conducted and certificates issued, consistent with recognised organisational governance expectations. Where an error or shortcoming is identified, we apply principles of openness and accountability, informing the couple concerned and explaining what has occurred.
Imams working with True Nikkah retain full independence and are required to exercise independent religious judgement in all matters bearing on the validity of a marriage. Judgements are formed in accordance with recognised standards of Islamic jurisprudence and are guided by religious integrity, the welfare of both parties, and ethical responsibility.
An Imam may decline to conclude a marriage where, in his religious judgement:
All Imams are expected to act in accordance with recognised standards of Islamic jurisprudence and with the ethical expectations set out in our Code of Practice.
A religious decision is final and cannot be overridden by any commercial, operational or administrative member of True Nikkah staff. Religious judgement takes precedence over operational, commercial and scheduling considerations at all times.
Our services are delivered within an organisational framework supported by our Code of Practice, which reinforces the requirement for independent, careful and ethically responsible religious decision making. Oversight is maintained at organisational level through the Director’s governance role, without any interference in the judgement exercised by an individual Imam during a ceremony.
Where a ceremony does not proceed for any of the reasons set out above, sections 10 and 11 apply.
True Nikkah operates strict identity verification, age verification and service integrity procedures for all UK bookings. These are designed to protect the validity of the ceremonies we conduct and the integrity of the certificates we issue, and they form part of our wider organisational governance standards relating to document authenticity and the responsible conduct of religious marriage.
You must provide valid photographic identification confirming the identity and age of both parties before a ceremony can take place. Documents we ordinarily accept include:
True Nikkah reserves the right to request further identity verification information where this is needed to confirm identity or age, or where inconsistencies emerge during the verification process.
The submission of false, misleading or deliberately incomplete information may:
True Nikkah may decline to conduct a ceremony, or may withdraw a certificate already issued, where identity or age cannot be reliably verified, or where there are reasonable concerns about the authenticity of the information or documentation submitted.
True Nikkah will not, under any circumstances:
We recognise that couples occasionally ask for a certificate bearing an earlier date. Requests of that kind are declined, the reason is explained, and the booking may be cancelled. A certificate that does not reflect what actually happened is worthless as a record and dishonest as a document.
These procedures support our safeguarding responsibilities in relation to the prevention of misuse of religious documentation, and the protection of the individuals and institutions who may come to rely on it.
To use True Nikkah services, both parties must:
The validity of a nikah depends on the accuracy and completeness of the information provided to us. Incomplete, misleading or inaccurate information may result in a refusal to conduct a ceremony, the withdrawal of a certificate already issued, or the suspension of services.
True Nikkah reserves the right to refuse, suspend or withdraw services where eligibility cannot be confirmed, where identity or age cannot be verified, or where the information provided is inconsistent with the responsible conduct of a religious marriage.
We may also decline to provide services where there are reasonable concerns regarding the potential misuse of a nikah ceremony or certificate, including in connection with immigration, benefit or other applications in the UK.
Consent must be given freely by both parties. This is a condition of validity in Islam, and it is a condition of our UK service.
Our Imams confirm consent directly with each party during the ceremony, satisfying themselves that both are entering the marriage of their own free will.
Where there is any indication that either party is not entering the marriage freely, the ceremony is stopped and the marriage is not concluded. This applies regardless of the amount paid, who made the booking, who else is present on the call, and how far the ceremony has progressed.
Where a concern arises before a ceremony, the booking is escalated to our Director and will not proceed until that concern has been resolved to his satisfaction.
True Nikkah may disclose relevant information where disclosure is required by law, by regulatory obligation, or by public interest safeguarding responsibilities in the UK. This may include circumstances in which there are reasonable grounds to believe that a person is at risk of harm, that a person is being coerced, that a person under the age of eighteen is involved, or where disclosure is necessary to support public safety or a lawful investigation.
Any disclosure is made applying the principles of necessity, proportionality and confidentiality. We aim to ensure that only the minimum necessary information is disclosed, and only to appropriate authorised bodies where this is legally or ethically required.
Our Imams and staff are expected to weigh the confidentiality owed to couples against their safeguarding duties, in accordance with the ethical standards set out in our Code of Practice. Where appropriate, we aim to communicate openly about disclosure decisions, consistent with our commitment to accountability.
To enable us to conduct your ceremony properly, you agree to:
The validity of your nikah depends on the accuracy of the information you give us. True Nikkah cannot verify information that has not been disclosed or that has been inaccurately reported, and accepts no responsibility for the consequences of information withheld or misrepresented.
Payment must be made in full at the time of booking through secure third-party payment providers. True Nikkah uses established, industry-standard payment processing platforms to support secure financial transactions. Our payment providers currently include Stripe, PayPal, and supported digital wallet services such as Apple Pay and Google Pay.
True Nikkah does not store or directly process full payment card details, and is not responsible for technical failures, service interruptions or processing delays caused by an external payment provider.
We accept all major UK debit and credit cards, including Visa, Mastercard and American Express, together with any other payment methods supported by our providers.
All prices on this website are in pounds sterling (GBP). Every price is displayed clearly at the point of purchase, including the cost of any additional service such as a wali, witnesses or a printed certificate. Current UK pricing is set out on our Fees page. Prices may change from time to time, but a change will never affect a booking that has already been completed and confirmed.
Ceremony times are agreed with you and depend on the availability of a suitable Imam. Where a ceremony is requested at short notice, availability may be limited, and we will confirm whether your preferred timing can be met before payment is taken. Where we are unable to arrange a ceremony within the timeframe agreed, you may reschedule or receive a refund in full.
True Nikkah maintains financial transaction practices designed to support transparency, transaction integrity and fair commercial conduct, in accordance with recognised UK business governance expectations.
You may cancel at any time before your ceremony and receive a refund in full. No reason is required and no deduction is made.
This applies to the ceremony itself and to any additional service purchased alongside it, at any point up until the ceremony begins.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers in the UK ordinarily have a statutory right to cancel a distance contract within fourteen days. Our own cancellation policy is more generous than that statutory minimum in most cases, because we allow cancellation at any point before the ceremony takes place, whether that is within fourteen days or later.
Where you ask us to arrange a ceremony that will take place within the fourteen day cancellation period, you will be asked at checkout to confirm that you wish the service to begin during that period. You retain the right to cancel at any point up until the ceremony itself, and nothing in these Terms removes or limits any statutory right you hold.
Once a ceremony has taken place, refunds are not generally available, as the service has been delivered in full. A refund request made after a ceremony is assessed on its own facts, taking into account the stage of service delivery, the nature of the request, and the information provided at the time of booking. True Nikkah aims to apply refund decisions fairly, consistently and in line with responsible operational standards.
A refund after a ceremony is available where:
Where an error is identified, True Nikkah will take reasonable steps to put it right. That may include reissuing a corrected certificate, arranging a further ceremony at no cost, or, where appropriate, issuing a refund. In every case we aim to correct the issue and communicate openly with the couple concerned, consistent with our commitment to accountability.
Where an Imam declines to conclude a marriage for a reason set out in section 4, and that reason arises from information you provided accurately and in good faith at the time of booking, you will receive a refund in full. Where the reason arises from information that was inaccurate, incomplete or withheld, a refund may be withheld in whole or in part, reflecting the work already carried out.
Refunds are not provided where a ceremony could not proceed because the required identity or age verification was not completed, or where the information supplied was inaccurate or misleading.
Refunds are made to the original payment method, normally within ten working days of the decision.
You may reschedule your ceremony by contacting us as early as reasonably possible. We will arrange an alternative time, subject to the availability of a suitable Imam. There is no charge to reschedule, and further changes are accommodated wherever reasonably possible.
Where a technical failure on our side prevents a ceremony from going ahead, we will either reschedule at no cost to you or provide a refund in full, at your option.
Where a connection failure affects your side of the call, your Imam will wait and resume the ceremony once everyone is present again. Nothing is concluded until both parties have given the offer and acceptance in the presence of the witnesses, so an interrupted connection cannot leave a marriage partly completed. Where a ceremony cannot be completed on the day, it is rescheduled at no cost.
True Nikkah is not responsible for failures of internet connectivity, devices or third-party video conferencing platforms that fall outside our reasonable control, but we will always work with you to find an alternative time.
Your nikah certificate is issued digitally following your ceremony. Printed copies are posted to your UK address where purchased.
Each certificate records the full names of both parties, the mahr agreed between them, the names of the witnesses present, the wali where one acted, the date of the ceremony, and the full name of the Imam who conducted it.
True Nikkah retains a record of every ceremony we conduct, so that a certificate can be verified or reissued in future. Couples frequently ask us for copies years after their ceremony has taken place. Our retention arrangements are set out in our Privacy Policy.
Your nikah certificate is a religious record of the marriage contract. It is not a legal document, it is not registered with any UK authority, and True Nikkah makes no representation that it will be accepted by any government department, court, tribunal, local authority, embassy, consulate, employer or other third party for any purpose.
Where a certificate is lost, we can reissue a copy on request, subject to identity verification. Where a certificate contains an error attributable to True Nikkah, we will correct and reissue it at no cost to you.
True Nikkah treats every UK booking as private. A significant number of the couples we work with arrange their nikah without the knowledge of their families, and we build our processes around that assumption rather than treating it as an exception.
We do not disclose that you have contacted or used True Nikkah to anyone outside those directly involved in arranging and conducting your ceremony. We do not publish, share or refer to identifying details in marketing, case studies or testimonials without your explicit written consent. We do not add you to any marketing list as a consequence of booking.
Imams, witnesses and any wali appointed by True Nikkah are bound by confidentiality obligations and are briefed accordingly before taking part.
Full detail is set out in our Privacy Policy.
True Nikkah processes personal, identity and religious information in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018, and in line with the confidentiality obligations properly expected of an organisation handling information of this kind.
Information revealing religious belief constitutes special category personal data under Article 9 of the UK GDPR. True Nikkah processes such information only on the basis of explicit consent obtained at the point of booking, and applies enhanced safeguards accordingly.
We maintain structured organisational information governance policies designed to support confidentiality, data integrity, controlled access and secure lifecycle management of the personal and religious information handled in the course of arranging and conducting ceremonies.
Our information governance and technical security controls include:
Our information security practices are informed by the principles set out in ISO/IEC 27001, the international standard for information security management.
Please refer to our Privacy Policy for full information on how personal and religious data is processed and protected, and on the rights available to you.
True Nikkah provides its services on a professional basis, using reasonable skill and care, on the basis of the information supplied during the booking and verification process, and in accordance with recognised religious and organisational standards and our Code of Practice.
True Nikkah is not responsible for decisions taken by third-party authorities or organisations, including but not limited to:
True Nikkah does not control the decision-making processes of any such body and cannot guarantee that a nikah certificate will be accepted for any purpose.
We are likewise not responsible for failures of internet connectivity, devices or third-party video conferencing platforms outside our reasonable control, or for any consequence arising from inaccurate or incomplete information provided by you.
To the maximum extent permitted by law, True Nikkah’s total liability arising from any service provided is limited to the total amount you paid for that service.
Nothing in these Terms limits or excludes liability where the law does not permit it to be limited or excluded, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
Nothing in these Terms affects your statutory rights as a consumer in the United Kingdom, including your rights under the Consumer Rights Act 2015. Those rights cannot lawfully be excluded or limited, and they are unaffected by anything set out here.
True Nikkah is committed to handling complaints fairly, transparently and in a timely manner. A complaint may be submitted through our Contact page or by emailing us directly at info@truenikkah.co.uk.
All complaints are logged securely and reviewed in accordance with internal complaint handling procedures designed to support fair, consistent and proportionate consideration.
We aim to acknowledge a complaint within two working days and to resolve it within ten working days wherever reasonably possible. Where further investigation or religious review is required, we will keep you informed of progress and of expected timescales.
A complaint relating to the conduct of a ceremony, the judgement of an Imam, or the validity of a marriage is escalated for religious review. Such cases are overseen by our Director, Dr Mahmoud Abdelrahman, who reviews the records, may consult the Imam involved, and responds in accordance with our Code of Practice.
Where a ceremony is found not to have met our standards, we will say so, explain what went wrong, and put it right.
True Nikkah uses complaint feedback as part of its ongoing service improvement and quality monitoring processes.
All website content, branding, certificate designs, documentation templates, text, graphics, images and digital materials made available through True Nikkah remain the intellectual property of True Nikkah or its licensors unless otherwise stated.
This includes, but is not limited to, nikah certificate templates and designs, documentation formats, service descriptions, guidance articles and website content created for the delivery of our UK services.
Unauthorised copying, reproduction, modification, distribution, resale or commercial use of any True Nikkah content or materials is prohibited, except where permitted by law or with our prior written permission.
Your nikah certificate is issued to you for your own use, and you may reproduce it for your own purposes. Reproducing our certificate design, or issuing documents presented as True Nikkah certificates, is prohibited.
True Nikkah reserves the right to take appropriate action to protect its intellectual property rights and the integrity of its documentation.
Communications relating to your use of True Nikkah services are normally sent to the email address or telephone number you provide at booking. These may include booking confirmations, scheduling arrangements, requests for further information, certificate delivery notifications, complaint responses and other service-related messages.
You are responsible for ensuring that your contact details remain accurate and up to date. True Nikkah is not responsible for missed communications, service delays or delivery failures resulting from incorrect or outdated contact details.
Where discretion matters to you, please give us contact details that only you can access, and tell us if there are times at which it is not appropriate to contact you. We will follow your instructions.
Communications sent to your registered contact details are treated as delivered once sent, unless we are notified of a delivery failure.
True Nikkah uses secure communication practices designed to support the safe and reliable transmission of service-related communications.
True Nikkah may update these Terms from time to time to reflect legal, regulatory, operational or service-related changes. An updated version will be published on this page together with a revised effective date.
Where appropriate, we may take reasonable steps to notify users of material changes.
Changes do not apply retrospectively to bookings already confirmed. By continuing to use True Nikkah services after updated Terms have been published, you agree to be bound by the updated version.
We would encourage you to review these Terms from time to time so that you remain familiar with the current version.
If you have any question about these Terms or about our UK services, you may contact us via our Contact page or by emailing info@truenikkah.co.uk.
True Nikkah aims to respond to enquiries promptly.